Use Reputation Management
Do not fear reviews. Reviews can give assurance to your customers that your brands are trustworthy. Positive reviews can convert to new customers. Third party positive reviews can increase the stream of transactions. 92% of consumers now read online reviews. 84% of people trust online reviews as much as a personal recommendation. 73% of consumers think that reviews older than 3 months are no longer relevant. Review management is a powerful way for business success.
Reviews can influence visibility in Google Local Search. A steady flow of positive review can lead to an increase in purchases. Facebook is a valuable signal to Google. If you make customers unhappy on the Internet, they can each tell 6,000 friends. Americans tend to mention a good brand experience to an average of nine people, but will talk about a bad one to 16 people. Furthermore,implement reputation management in your marketing program.
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