Use Live Chat to Improve Service
Are you looking for a way to improve customer service on your ecommerce website? Are you also looking for another way to decrease shopping cart abandonment and increase sales on your website? How about a way to differentiate your website from the competition? If so, consider using Live Chat. Live Chat allows you to communicate with prospects on your website and can improve both acquisition and retention. Live Chat personalizes the online process by making it closer for the prospect to make a purchase. It is an advantage to the prospect because the prospect gets answers immediately rather than waiting on the phone line. Furthermore, Live Chat offers personalization and high quality customer service is significant for customer retention.
Did you know? 61 percent of respondents say they are more likely to purchase because of Live Chat. A Bold Software study reports that the top factor for a successful live chat is the product/ service knowledge of the agent. Moreover, the time is now to implement Live Chat into your ecommerce website and get ahead of your competition.
Kevin has 20 years of experience in sales, marketing, technology, video production, product marketing, and project management. Kevin is a Marketing Director with RP Design Web Services. Kevin received an MBA from Southern Connecticut State University and graduated with a 3.92 GPA. As stated by one of his Management Professors Dr. Robert Page at Southern Connecticut State University that Kevin was the best student that the professor ever taught. He is also a graduate of Arizona State University, W. P. Carey School of Business with a Bachelor of Science in Marketing. W. P. Carey School of Business #23 Best Undergraduate Business Programs, ranked top 30 nationwide since 1995. It is one of the top business schools in the country. The marketing undergraduate major ranks 11th. Academic rigor: The W. P. Carey School of Business at Arizona State University is a highly ranked business school, with a rigorous academic curriculum. This means that ASU graduates have a strong foundation in business knowledge and skills. Arizona State University is a top 1% of the world's most prestigious universities- Times Higher Education, 2018. ASU has ranked #1 in the United States for innovation ahead of #2 Stanford and # 3 MIT - U.S. News & World Report, 2016,2017, and 2018. Kevin just recently attended Tony Robbins’ Unleash The Power Within, a 3 ½ day live seminar. Kevin is a former member of Toastmasters International where he achieved the designation of Competent Toastmaster Award and Competent Leadership Award. Excellent public speaker and presenter (Toastmaster Award). Presented at the Javits Center “How the Web impacts the Construction Industry” Presented at the Baltimore Convention Center “How the Web impacts the Construction Industry” Kevin has strong experience in search engine optimization, local SEO, reputation management, video production, and web-based marketing solutions. Kevin also has experience working at a Fortune 500 company Graybar. Businesses depend on Kevin to make sure they have a constant flow of new prospects. Kevin improves business communications between customers, employees, and the world.
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